Shipping and Returns Policy
SHIPPING
We are pleased to offer worldwide shipping. Shipping rates are variable and contingent upon your order; please proceed to checkout and enter your shipping address for an accurate quote.
Processing Time: Orders are typically processed within 1-2 business days. During promotional or sale periods, kindly allow our team 1-3 business days to process your order.
Shipping Methods: Orders will be dispatched via your selected shipping method at checkout, BUT LGM Imports and Exports International Inc uses USPS.
Shipping Costs: ALL USA STATE orders are Free shipping But for outside USA orders, Shipping costs are computed by our carriers based on factors including your order’s total value, weight, package volume, and destination.
International Orders: Please be aware that international orders may incur additional duties, taxes, or VAT charges upon delivery, depending on the regulations of your country.
Delivery Time: Our delivery times are estimated ONLY and are not guaranteed. They will always be estimated in business days (this does not include weekends/holidays). Once the packages are sent to our shipping provider USPS, arrival times are out of our control and in the hands of the shipping service that has been selected.
RETURNS
Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. If you have any concern with your items, please contact us at support@Lgmie.com to open up a conversation on how we may address your concern. We are always happy to help! We strive for your 100% satisfaction.
EXCHANGES
JEWELRY EXCHANGES
We do not currently conduct exchanges for online jewelry orders, but if you have any problem with your items, please contact us at support@Lgmie.com to open up a conversation on how we may address your concern. We are always happy to help!
CLOTHING EXCHANGES
We accept exchanges within 14 business days of your notified delivery date. Exchanges are only accepted for unworn, non-damaged apparel and if it was NOT the last item in stock. If the item we receive is damaged, we will not be able to process your exchange as requested. The customer is responsible for all shipping costs related to the exchange.
DEFECTS
We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. If you feel you have received a defective product and it was not address during the purchase, please contact us at support@Lgmie.com with your order # and a photo of the product in question to open up a conversation on how we can make it right.
LGM Imports & Exports International Inc. are not held responsible for:
• Mistakes made by shipping Couriers
• Wrong addresses given by customers
• Damage to orders by postal service
• PO box issues
• Stolen packages after delivery
If you have a specific question with respect to your shipment, please contact us at support@Lgmie.com and provide your order number.